Motor Home Specialist

DO NOT BUY FROM THIS PLACE!!!We bought a Brand New 35K Bounder. What a disaster this has been.

The dash on this motorhome shakes so badly that the screws are breaking off. It is so loud that we cant even talk. It throws my husbands phone off of its holder. It leaked in the bathroom around the vent.

The windshield wiper blade fell down in pouring down rain. We took it Motorhome Specialist to get everything fixed, which they assured us they would do. It ended up costing us $2000 even though the motorhome is under warranty less than a year old. Their solution to the dash was Velcro!!!

lol!!!They charged us for sealant around the vent even though we keep it under cover. This place is the biggest joke around !! And the Bounder is horrible too. Never never again!!!

Its bad enough that this coach is of horrible quality but the place we bought it from wont even fix it either.

They are terrible too. So disappointed in everything about this situation.

This place has had my Integra for over 6 months during my almost 3-year ownership. Only one of the warranty repairs has now been completed - we finally have a new water heater.

This after the service general manager was loudly berated for his incompetent manager Justin Pongratz. This man never returns calls, does not check emails and relays only the minimal "fixes" to his technicians who tell me they have strict instructions to only fix what is relayed, regardless of what they see that needs fixing. Mr. Stephan Evans is the "big boss" who tells me Justin is his best service manager.

If this is his best, I hate to think what the worst is. Our biggest warranty issue is still the stink from the bathroom. There is a problem with the vent stack that we have experienced from the day we first took the RV out. Twice we took it back after their claims of "fixing" it but the problem was still there.

Both times they returned the RV back to us with no change after several months of doing nothing so we could undertake preplanned and paid for trips. After the most recent one, we were then told the stink was our fault for overfilling the black tank, voiding the warranty. Not true since the stink was a problem long before and tank issues. MHS has the cheek to then say they are hamstrung because the manufacturer denies warranty issues.

If the issues are relayed to the manufacturer as poorly as they are relayed to the service technicians, then it is no surprise the manufacturer cannot make an accurate determination. My advice - do not buy your motorhome from these people. They do not care about their customers, they are incompetent at all levels, and they will keep your motorhome for months doing absolutely nothing. We had one trip where we went to fetch it after they claimed to have completed all the work, and on a walk-through even they admitted nothing had been done.

We then had to wait at the service department while they at least changed the oil in our generator.

They then said they would not charge us since we had to wait and thought that this would be considered good customer serve. What a bunch of incompetent hacks.

MHSRV of Alvarado, Texas, knowingly sold and allowed an unsafe vehicle to leave their lot. Based on their own declaration to me when I asked if MHSRV performed a full check of all RVs, including the Thor Outlaw motor home we purchased at the point of receipt from the manufacturer, and prior to the sale and release of all RVs, including the Thor Outlaw we purchased, they definitively stated, 'Yes, those are definitely performed.' The Thor Outlaw motor home sold to us and allowed to leave your facility did not have a working left tail, brake, and turn signal and functional and safe gas lines and valves.

If their records show any indication of a passing result, then those records have been falsified since the defects identified were present prior to turning the RV over to us. When we finally received a response from a lower-level service rep, he stated that we will need to directly address this problem with the manufacturer. MHSRV completely washed their hands of any accountability or responsibility for the unsafe RV they sold. The walk-through of the RV performed with a Sales Representative prior to taking possession of the RV was very minimal, somewhat uninformative, and did not include any elements of equipment safety validation.

These couple of issues were just the start of a long list of defects we found upon taking possession of the RV. There was a list of 10+ defects, including a Check Engine warning light that was identified shortly after departing from MHSRV and presumably before leaving the MHSRV location, for which they told us to just take it to a Ford dealer after getting to OKC. We were so uncomfortable with the safety of the RV that we had Bob Hurley RV in Oklahoma City perform a full all points (SWAG) inspection of the RV. The inspection identified a leaking propane valve and pinched gas line at the cooktop, which rendered the cooktop inoperable.

These were two significant safety defects that should have been identified by MHSRV prior to sale and unquestionably present prior to the sale of this RV to us. We were without our RV for almost 2 months while all the defective items were being fixed.

We have not yet received a word from the MHSRV General Manager/Sales Director or the Service Director on these issues, nor from Blue Compass RV, their parent company. I would never purchase again from MHSRV, or any Blue Compass RV dealership and I strongly recommend against anyone else buying from them.

We bought a class B motor home from Motor Home Specials . I ask if it had a generator on it .

It didnt. I was told by the salesman Osker Marks I didnt need it because it had this great lithium battery system that would run the AC for 6 hours and when the batteries got to 40% the motor would start. It had a separate 280 alternator that charge the batteries. After I got home with it I tried it .

It ran for 1 hour . Motor never started. I called them they told me it would be November before they could look at it . After arguing for a while I got it in in 2 weeks.

They keep it for a week. Then called me and told me I didnt have that system. I was told sorry we thought they all had that great system. Told me I could trade it in on a used one but I would have to take a 35000.00 dollar loss because they need to make money off that RV when they resold it .

They would have to make money on the use one I was looking at . I have since learned that is just the way they do business. They service department want even call me back to answer questions.

Stay away from this place they are crooks. Steve